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This page explains how to manage your SynapsAI Cloud account: update your display name, enable or disable two-factor authentication (2FA), manage sessions and log out, and permanently delete your account. Steps match the dashboard layout (profile fields, 2FA toggle, Set Up Authenticator, Save Changes, logout actions, Danger Zone).
Creating a SynapsAI Cloud account requires affirmative acceptance of our legal agreements: SynapsAI records your acceptance (account ID, policy version, timestamp, and method) for compliance purposes. Continued use of the dashboard or API after we publish updated Terms or Privacy Policy constitutes acceptance of those updates, as described in the Terms. During beta, the platform is provided without billing or sales. See Terms of Use, Section 6.

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Update display name

1
Open Settings → Name.
2
Edit the value and click Save Changes.
3
Changes appear immediately across the dashboard, billing and team views.

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Two-Factor Authentication (2FA)

Two options are supported:
  • Email codes (one-time codes sent to your verified email), or
  • Authenticator apps (TOTP): Microsoft Authenticator or Google Authenticator.

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Enable 2FA — Authenticator app (TOTP)

1
Open Settings → Two-Factor Authentication.
2
Click Set Up Authenticator.
3
In your authenticator app (Microsoft or Google Authenticator), either:
  • Scan the displayed QR code, or
  • Use the provided secret key and add an account manually.
4
Click the Next button and enter the displayed code from your authenticator app.
5
That’s it! You can now log in with 2FA enabled using your authenticator app.

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Enable 2FA — Email codes

1
Toggle 2FA on and click Save Changes.
2
When you sign in, you will receive a one-time code at your verified email address.

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Disable 2FA

1
Open Settings → Two-Factor Authentication.
2
Click Disable 2FA and confirm with a current authenticator code or an email code.

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Reset and Re-configure 2FA

1
Open Settings → Two-Factor Authentication.
2
Click Manage Authenticator and then Reset and Re-configure.

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Revoke and Disable 2FA

1
Open Settings → Two-Factor Authentication.
2
Click Manage Authenticator and then Revoke and Disable.

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Authenticator setup notes (Microsoft / Google)

  • Both apps implement standard TOTP (RFC 6238) and are compatible with SynapsAI Cloud.
  • For manual entry, use the exact secret string provided and set period = 30s (default).
  • If verification fails after scanning, re-scan the QR or copy the secret key manually.

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Sessions & logout

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Current session

  • Click Logout to sign out of your current browser/tab.

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Revoke all sessions

  • Use Logout From All Devices to sign out all active sessions (recommended after credential exposure).
1
Revoke all sessions.
2
Rotate API keys.
3
Reset and Re-configure 2FA by first clicking Manage Authenticator and then Reset and Re-configure.

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Export your data

  • On your account settings tab you can export your data by going to the “Data Management” section and clicking “Export Data”.

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Delete account — Danger Zone

Irreversible: deletion permanently removes account data, models, billing history and access. To delete:
1
Open Settings → Danger Zone → Delete Account.
2
Confirm by typing the requested phrase.
3
You will be prompted for your password and a 2FA code (if enabled).
4
Click Delete Account to finalize.
Before deleting: Export data associated with your account from Settings → Data Management.