- Check Troubleshooting for your error message.
- Review the model Logs tab in the dashboard.
- Confirm there is no active incident on status.synapsai.cloud.
What to include
Model ID (if relevant)
The exact model ID involved. List multiple IDs if several models are affected.Account email
The email associated with your SynapsAI Cloud account. If you send from a different address, mention this explicitly.Description of the issue
What happened, when it happened, and the steps that led to the problem. Be specific enough that we can reproduce the behavior.Expected result
What you expected to happen. This helps distinguish functional, performance, and configuration issues.Logs, traces, or errors
Attach stack traces, API error responses, timestamps, or relevant logs. Partial traces are useful.Permission to test with your model
If you allow us to load your model with dummy data for troubleshooting, state this clearly. It speeds up diagnosis for performance or inference issues.For urgent issues, include as much of the above as possible in your initial message. See also Status and uptime and Feedback and feature requests.